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CNPR is the sole supplier of universal service in Romanian territory with 5697 postal offices/agencies/counters at national level, 713 in urban area and 4984 in rural area. In addition, it holds over 2000 computerized and interconnected post offices being the biggest employer in the field with over 26.000 employees.
European Projects
Experiential training in 3D virtual:
The project is addressed to front-office employees who constitute the main sales force and contact persons for customers and whose effectiveness is crucial to enhance the organization’s brand name, increase its market share, collect user needs and feedback, service customers and handle complaints.
New integrated training system on Insurance Intermediary:
The project is addressed to postal employees who may constitute the main insurance sales force and whose effectiveness and correctness is crucial to enhance the organization’s brand name, increase its market share and service customers.
Age management training strategic partnership for innovation in the postal sector:
One of the main objectives is to ensure and develop the employability of postal workers by enhancing their vocational qualifications while taking care of their well-being and maintaining a healthy workforce
Hellenic Post S.A. (Ελληνικά Ταχυδρομεία) holds the leading position on the Greek postal market and has been playing, for more than 188 years, a significant role in both the social and the business environment of the country, with a network of more than 1.400 contact points (post offices and postal outlets) and more than 6.500 employees. Since 1996, the company operates as a Société Anonyme (ELTA S.A.) and is the designated Universal Postal Service Provider in Greece until the year 2028.
ELTA is a founding member of the Universal Postal Union (UPU). Established in 1874 and with its 192 member countries, the UPU is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services. Within the UPU universal postal network ELTA cooperates with all national postal incumbents delivering postal items under certain standards not only in Europe, but also globally.
Since 1989 the Company is also member of the International Post Corporation (IPC), an international postal cooperative association that provides leadership through service quality, postal technology and market intelligence and gives its members a collective voice.
The company has established subsidiaries in several sectors, such as courier services, vocational training, mutual funds management, as well as offering insurance products and services, expanding significantly in this way the portfolio of its products and services.
ELTA Group of Companies which provides contemporary high quality postal services in affordable prices to all citizens throughout the country with over 1.400 contact points with its customers.
It consists of Hellenic Post-ELTA and the following subsidiaries:
- ELTA Courier S.A. (courier services provider)
- KEK ELTA S.A. (vocational training center)
ELTA operates the most extensive retail network in Greece. Our approximately 700 postal offices and 715 postal agencies service daily over 1 million customers and our approximately 3.600 postmen in both urban and rural areas bring daily our products and services to almost 4 million households, even in the remote areas of the country.
Currently, ELTA employs approximately 6.500 people and is considered as one of the largest employers in Greece. Through its subsidiary KEK-ELTA S.A. (the ELTA Group vocational training center), the Company implements a life-long training program for the entire personnel.
ELTA has introduced mail sorting automation technologies in the postal supply chain and today operates four automated sorting centers, two of which in Athens (the Airmail Unit and the Attica Automated Sorting Center), one in Thessalonica and one in Patras and a parcel sorting center in Athens. Our 81 Mail Distribution Units and our large fleet of approximately 2.300 vehicles support the demanding provision of universal postal services.
The corporate investment programme focuses on postal network automation (end-to-end), modernisation of IT systems and the introduction of e-services and other innovative products aiming at diversifying the company’s product and services portfolio.
In the last years, the Company has been implementing a vast restructuring program aiming at the optimization of business operations and the optimal allocation of human resources. Our aim is the provision of high quality services and enhanced customer service, the introduction of new technologies throughout the production line and the continuous development of human resources.
ELTA has evolved into a contemporary, integrated Group of Companies that provides a wide range of postal and non-postal services to the public sector, large scale companies and individual customers.
Hellenic Post has an extensive experience in planning, implementing and managing EU funded programs in the framework of the 2nd and 3rd Community Support Framework in the field of human resource management (training programmes, etc.), large scale infrastructure projects, business reorganization projects, marketing, etc.
- In the framework of ERASMUS+:
- “Experiential Training in 3D Virtual (Ex.Tra-3D)”
The projects’ overall objective is the provision of an attractive and modern training framework aiming at highlighting the necessity for recognition of skills, knowledge and competencies in customer service operations, enhancing and certifies employees’ professional assets and thus safeguarding their job positions, improving the perceived service experience of customers and citizens, providing a complete, integrated and configurable training toolkit and identifying ways for generalization of project outcomes to relevant sectors.
- "Age Management Training strategic partnership for innovation in the postal sector (Innov’AGE)"
The project overall objective is to manage intergenerational diversity in the postal sector by creating innovative training prototype valorizing intergenerational teams so that the companies are more efficient in a context of permanent changes within the postal sector.
- “E-insurance Training”
The project aims at developing an integrated training system for a new syllabus and training material on insurance intermediary according to the revised EU Directive on insurance sales, known as the Insurance Distribution Directive (IDD) issued on December 2015, the training toolkit being adapted to the required competences and skills by the postal sector, the final result being three similar e-learning platforms for each national market.
Bulgarian Posts Plc is a modern and fast-developing company with history and traditions that date back to 1879. The company is the designated postal operator on the Bulgarian market and has a leading position in a highly competitive market. It is 100% owned by the Ministry of Transport, Information Technology and Communications of the Republic of Bulgaria.
Bulgarian Posts Plc is a commercial organization offering a broad range of services: postal services; money orders and payments services; courier services; subscription for periodical editions; collection of utility bills for electricity, water supply, telephone, mobile services; hybrid mail, direct mail; customs services, etc. At the same time the company plays an important social role through the provision of the universal postal service, payment of pensions, social benefits, etc.
The network of the company consists of around 3000 post offices and it runs one of the biggest vehicle fleets in the country, which means that we reach Bulgarian citizens in every town and village. The company is also one of the biggest employers in Bulgaria with around 10,000 employees.
Bulgarian Posts Plc is a member of PostEurop (Association of European Public Postal Operators), the EMS Cooperative of the UPU and the E-Parcel Group.
Over the last decade Bulgarian Posts Plc has gained significant experience in project management (application process, implementation and reporting) as it has taken part in various projects both on a national and international level. Moreover, most projects have dealt with topics related to HR management, which is a top priority for the postal industry given its labour-intensive character.
International Projects
- INNOV'AGE in the Postal Sector (2016-2019, Erasmus +)
- New Integrated Training System on Insurance Intermediary (2017-2019, Erasmus +)
- Training Partnership for a Changing Post (2011-2012, Leonardo da Vinci)
- Projects under the European Social Dialogue Committee for the Postal Sector
National Projects
- Social Innovations for Human Resources Development at Bulgarian Posts Plc (2012-2013; Human Resources Development Programme)
- Improving Safety at Work at Bulgarian Posts Plc (2013-2015; Human Resources Development Programme)
- Transport for the Employees of Bulgarian Posts Plc to and from the Bulgarian Exchange and Sorting Center (2013-2015; Human Resources Development Programme)
- Projects for improving the labour environment under the national Labour Conditions Fund (2016-2019)
- Students’ Internships (2017-2018, Science and Education for Smart Growth Programme)